Articles on Business Processes that are of common interest to the business world. We seek to be a reference in our domain areas and want to share articles and/or analysis that contribute to implement better practices and better prepared people. Can’t find a topic? Call us…
When a process is entering a phase of decline, it is the right time to think about reinventing it before it has negative results for the business. When to innovate…
Talking about IT infrastructure is talking about optimization, business performance, IT security and competitive advantage, a poorly configured and deficient IT infrastructure will result in frustration in work teams, and…
Robotic process automation is a technology that is increasingly being used in business organizations. However, the lack of vision and ambition in automation projects is making them less effective. The…
What are operational risks in financial institutions? In the last decades the financial industry has been involved in numerous misconduct scandals publicized by different media. Highly damaging to large and…
Whenever we talk about customer focus, we imagine that we are referring to the backbone on which any business is supported. For the simple reason that, without it, no business…